Ideally before your portal or website is launched and operational, you need to decide the best way to manage on-going support and enhancements for your site.

Blue Reed's support services provide a reliable, flexible, cost effective, single-point solution to these questions. Blue Reed's standard support service includes:

Service	Description
Operational Problem Resolution	Effective resolution of issues or problems that may arise with the operation of the portal during business hours, with the added security of a guaranteed response time that reflects the urgency of the issue and its potential business impact.
Administrator Support	On-going support, advice, assistance and training for your administrator designed to help them resolve any questions or issues with the site. This can also include help with content management for your site (e.g. adding, moving or deleting content).
Minor Enhancements	Rapid implementation of the minor enhancements that improve or extend the existing functionality of your site in response to user or stakeholder requirements.